Experienced IT Support professional specializing in software troubleshooting and optimization.
I’m Yovi Mahendra, a Technician With 1+ Years of Experience in The Field
I am a Technician with hands-on experience in troubleshooting, application installation, and operating system setup, including Windows, Linux, and macOS. Skilled in system maintenance and hardware upgrades such as RAM, SSD, HDD, and caddy replacement, with a strong attention to detail and commitment to delivering reliable technical solutions.
Yovi Mahendra
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Email
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Phone
+6289622032463
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Time Zone
UTC+7
Education
Informatics Management
2018 – 2021
Politeknik Piksi Input Serang
Science Major
2015 – 2018
SMAN 8 Kota Serang
Experience
Software Technician | Kampung Laptop
March 2025 – Present
Executed full system reinstalls for Windows and macOS, deploying licensed and open-source software per client needs while handling software licensing and activation. Provided technical support for cloud account setup (Gmail, iCloud), performed hardware upgrades such as SSD and RAM replacements, and ensured optimal performance through quality assurance testing, device cleaning, and thermal maintenance.
Warehouse Administrator | PT. Pilar Makmur Utama
March 2022 – July 2022
Managed end-to-end warehouse inventory operations by recording all inbound and outbound stock, maintaining real-time system data, and issuing Loading and Delivery Orders for distribution. Processed product returns and coordinated replacements, prepared monthly warehouse performance reports, and conducted regular cycle counts and full stock audits to ensure inventory accuracy and integrity.
ICT Staff (Intern) | FKIP Untirta
September 2020 – November 2020
Performed full Windows OS and software reinstallations for the computer lab, troubleshooted network issues including RJ-45 LAN cable crimping to restore connectivity, and managed online learning logistics by organizing and moderating Zoom meetings and virtual seminars during the COVID-19 pandemic.
Skill
In broad terms, here are the main skills I have mastered:
01
Troubleshooting (Software & Hardware)
Diagnose software issues via Windows/macOS reinstalls, app deployment/licensing, cloud setups (Gmail/iCloud), and hardware upgrades (SSD/RAM) with cleaning, thermal management, and QA testing.
02
Content Writer (Blogger & WordPress)
Create tutorials and tech guides on Blogger/WordPress from hands-on IT support experience like OS reinstalls and hardware repairs.
03
SEO & Adsense
Apply SEO to tech blogs and other niches on Blogger/WordPress, using keyword research and analytics from real IT projects to boost visibility.
Before
After